Air New Zealand ‘trialling ways we can improve our food and beverage offering’

    Air New Zealand general manager customer Leeanne Langridge, via her personal LinkedIn account, stated (03-Jun-2021) the airline is “trialling ways we can improve our food and beverage offering”, both prior to departure and while the passenger is on board. Changes include signage on trolleys for the carrier’s food and beverage offering, as well as alternative snacks, and the carrier will be “co-designing our customer experience with our customers”. Ms Langridge said the carrier will be guided by “three basic principles”, try, test and explore, adding “It’s fitting as we start to build back our airline. This customer testing is one small example of making sure our revive phase is not just about returning to what we have always done. We want to be better”. 

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