Air rage: 85% of AFA flight attendants dealt with unruly passengers in 1H2021

    Association of Flight Attendants (AFA) reported (29-Jul-2021) over 85% of 5000 flight attendants surveyed had dealt with unruly passengers in 1H2021. Around 58% had experienced at least five incidents with around 17% experiencing a physical incident. AFA is calling on the FAA and DOJ to protect passengers and crew from disruptive, and verbally and physically abusive travellers. Survey data confirmed that existing measures were failing to address the problem – 71% of flight attendants who filed incident reports with airline management received no follow-up and a majority did not observe efforts to address the rise in unruly passengers by their employers. [more – original PR]

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