Videos

Out of Africa – COVID pandemic has strengthened rather than weakened the barriers to change

Africa, the continent often described as being the last frontier for air travel development, but one that has seen bitterly slow progress with government intervention,

Loyalty in the midst of a crisis – are we still in love with our preferred travel brands?

The world’s biggest brands have seen their value decrease significantly during the COVID-19 pandemic, but loyalty remains an important tool. Before the global health crisis

Revenue generation: using digital technology to aid recovery

The impact of COVID-19 has required all airlines to reassess their processes, transform and adapt to a new world order and this illustrates that there

Building consumer trust in travel through insight and personalisation

Consumer distrust in the travel industry has been simmering underneath the surface for years. Now the world is reopening, people are watching to see what

New arrivals – launching an airline in a pandemic

The surprise, in an unimaginably dreadful year, where international capacity fell to around one tenth of its previous level and many domestic operations fared only

Asia-Pacific Aviation: The challenges of airline operations in a pandemic

The Asia-Pacific region was initially hit hard by the pandemic, probably more so than the other regions. But some of the key Asia-Pacific markets have

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