The Americas Video

Loyalty in the midst of a crisis – are we still in love with our preferred travel brands?

The world’s biggest brands have seen their value decrease significantly during the COVID-19 pandemic, but loyalty remains an important tool. Before the global health crisis

Revenue generation: using digital technology to aid recovery

The impact of COVID-19 has required all airlines to reassess their processes, transform and adapt to a new world order and this illustrates that there

Building consumer trust in travel through insight and personalisation

Consumer distrust in the travel industry has been simmering underneath the surface for years. Now the world is reopening, people are watching to see what

New arrivals – launching an airline in a pandemic

The surprise, in an unimaginably dreadful year, where international capacity fell to around one tenth of its previous level and many domestic operations fared only

Business travel recovery…what business travel recovery?

Last week, Ed Bastian, CEO of US major Delta Air Lines revealed that the airline expects domestic travel in the United States to make a

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