European and national consumer authorities call on Google to improve flight/hotel price transparency

    European Commission and European national consumer protection cooperation (CPC) authorities, under the lead of the Netherlands Authority for Consumers and Markets and the Belgian Directorate General for Economic Inspection, issued (27-Jul-2021) a letter to Google asking it to be more transparent concerning prices for flights and hotels to comply with EU law. The authorities said the prices of flights and hotels showcased on Google should be final and include fees or taxes that can reasonably be calculated in advance. They also called on Google to move more quickly to remove or disable access to such content in breach of consumer protection rules. Google is expected to follow up and communicate changes in its practices to the Commission and the CPC authorities within the next two months. [more – original PR]

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