AMEX GBT commercial director: 'Disruption is the new norm'

22 November, 2022

AMEX GBT director of commercial Danielle Russom, speaking at the CTC Australasia Corporate Travel Summit & Sustainability Awards, stated (22-Nov-2022) "As we look across the industry, disruption is the new norm, and I don't see that changing in the next six to 12 months". Ms Russom noted the disruptions have "implications" for travel management companies and buyers, as business travellers need to be supported "in a different way" from a leisure traveller. She added the topic of having better support for a traveller "has become an important one".