Azul new boarding process reduces boarding time by 25% on average

14 August, 2020

Azul implemented (13-Aug-2020) a boarding process called blue carpet in 2Q2020. The process uses projectors and screens around the boarding area to create a moving carpet image on the floor, guiding customer to board when their row or group is called. This innovation reduces boarding times by 25% on average and increases NPS by 21%. By the end of 2020 the carrier expects to have this system adopted in 70% of its departures. [more - original PR][more - original PR II]