CTM GM VIC & TAS: CTM pivots during pandemic to develop customer tools

13 September, 2022

CTM (Corporate Travel Management) GM Victoria and Tasmania Susan Connor, speaking at the CAPA Australia Pacific Aviation Summit, commenting on significant investment in the amount of tech people within the company, stated (13-Sep-2022) it has enabled CTM to listen to what tools customers need when travelling. Ms Connor said CTM was able to "pivot" during the pandemic and build the technologies being requested, to be able to provide information that is "pre-trip, during the booking process, during the trip, and post trip, from a reconciliation point of view".