CTM GM VIC & TAS: Customer's technology use changing

CTM (Corporate Travel Management) GM, Victoria and Tasmania Susan Connor, speaking at the CAPA Australia Pacific Aviation Summit, stated (13-Sep-2022) the "biggest" change has been observed in customer's use of technology. Ms Connor stated that although customers were using online booking tools and portals before, "now more than ever" customers are willing to support TMCs (travel management companies) through this period where some challenges are being experienced. Ms Connor added CTM has seen an increase in the uptake on technology with customers wanting to do as much as they can, as TMCs and the supply chain scale up their business as well.