CTM GM VIC & TAS: Different modelling coming through from customers

CTM (Corporate Travel Management) GM, Victoria and Tasmania Susan Connor, speaking at the CAPA Australia Pacific Aviation Summit, commenting on challenges on surface issues from suppliers, stated (13-Sep-2022) "we're seeing different modelling come through from customers" as a result of the last few months. Ms Connor said: "It is evident a lot of customers are prepared to pay for the service that they were once getting as the norm, but are now potentially looking at implant scenarios and having a consultant in house". Ms Connor added a shift is being seen as people are wanting "to have the experience and person they can turn to immediately, to get the information they need".