Etihad Airways: Biggest challenge has been keeping teams connected

Etihad Airways GM Australia & New Zealand Sarah Built, speaking at the CTC Australasia Corporate Travel Summit & Sustainability Awards, stated (22-Nov-2022) the COVID-19 pandemic resulted in a "rollercoaster of dealing with things you never thought you'd have to deal with", adding: "Suddenly we were living a business contingency plan". Ms Build said the biggest challenge for the carrier has been keeping teams connected, noting Etihad is evaluating everything "as best we can" and working with strategic partners to build on existing relationships. She added: "As an industry we're all quite tired and crawling to the finishing line of the year".