HRS Group: You have to adapt the user experience to the tool

22 November, 2022

HRS Group CEO HRS Pay Kurt Knackstedt, speaking at the CTC Australasia Corporate Travel Summit & Sustainability Awards, stated (22-Nov-2022) "You have to make sure you're adapting the user experience to the tool". Mr Knackstedt noted up until the COVID-19 pandemic, there was a lot of industry investment in new tech development, and an "understanding that systems needed to be unified through technology". He added: "Then the pandemic hit and all of that stopped, and we had two years of nothing, now there is progress towards stitching the systems together".