Jetstar to develop Ask Jess to include bookings access

23 April, 2017

Jetstar plans to develop its virtual assistant Ask Jess to include customer promotions and complete bookings (Straits Times, 24-Apr-2017). Launched in Nov-2013, Jetstar restricts the chatbot's access to its reservation systems, which includes customers requesting to view their booking, payment status and resending of itineraries.