Lufthansa Group launches chatbot services for network airlines

8 May, 2019

Lufthansa Group launched (08-May-2019) new digital assistant chatbot services for its network airlines via the Messenger App. The bots Elisa (Lufthansa), Nelly (SWISS) and Maria (Austrian Airlines) are available 24 hours a day. The digital assistants will continued to be developed and will also be made available on other channels such as airline apps, airline websites or other messenger services such as WhatsApp. [more - original PR]