Ryanair: Coronavirus pandemic ‘exposed the anti-consumer activity’ from unauthorised travel agents

    Ryanair rejected (03-Feb-2021) claims made by the Irish Travel Agents Association, noting the coronavirus pandemic “exposed the anti-consumer activity of unauthorised travel agents levying excessive or hidden fees”, as well as “shown that customers who book directly with Ryanair will receive flight information and refunds directly from Ryanair“. The carrier stated: “When it comes to short haul, low priced Ryanair flights, travel agents add no value, offer no service” and if an Irish Travel Agent was concerned about a customer’s refund, the customer is to complete Ryanair‘s Customer Verification Form. [more – original PR]

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