AirAsia

In a changing world, non-airline revenues have become a key growth driver

As the global COVID-19 pandemic has irreversibly changed the way we communicate, the way we travel and even the way we do business, digital platforms

Chatting with technology – AirAsia’s quick success with Ada highlights the value of an automation-first customer experience strategy

Chatbots may simply be computer programmes, but many have more life and personality than humans, acting like virtual companions, that communicate with us through text

More than just an airline – AirAsia is increasingly shifting its focus to non-airline businesses as it journeys to travel and lifestyle platform

As fuel costs, the economic slowdown and intensified competition continue to affect the aviation industry, more airlines are turning to alternate sources of revenue in

AirAsia challenges the view that we don’t fly because we enjoy the food with opening of aeroplane food restaurant in Kuala Lumpur

It is often said that we don’t fly to enjoy the food, but many airlines still invest heavily in their onboard product to try and

AirAsia’s Tony Fernandes again laments the lack of low-cost terminals in Malaysia; points to Japan for inspiration

The AirAsia Group CEO Tony Fernandes said recently that it is “absurd” that while LCCs are dominant in Malaysia’s aviation market, the country does not

Malacca tourism set to surge as AirAsia finally confirms its arrival date

Tourism in the historical Malaysian city of Malacca should surge as AirAsia finally launches flights to its underserved airport. Malaysia’s largest airline – and Asia’s

Opening the door to Vietnam’s Mekong Delta – AirAsia enters and VietJet expands in Can Tho

Tourism for Vietnam’s Mekong Delta region is poised to surge following a spate of new flights from AirAsia and VietJet. Vietnam is heavily promoting the

Almost four years on, what has happened to AirAsia’s Langkawi base?

AirAsia has not yet opened a base at Langkawi nearly four years after unveiling an ambitious expansion plan for the Malaysian resort island. In early

Malaysia’s AirAsia plans more rapid expansion in 2019 despite airport constraints and pilot shortage

AirAsia is planning further rapid expansion in its original home market of Malaysia despite airport infrastructure constraints and a shortage of pilots. Summary: Malaysia AirAsia

Airline Insight: AirAsia

Each day this year The Blue Swan Daily uses the extensive insights available to CAPA – Centre for Aviation members to deliver a data snapshot on the

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