chatbots

Chatting with technology – AirAsia’s quick success with Ada highlights the value of an automation-first customer experience strategy

Chatbots may simply be computer programmes, but many have more life and personality than humans, acting like virtual companions, that communicate with us through text

The future of travel – ‘consumer and tech trends are merging’, but it is a ‘virtuous circle’

The travel business continues to evolve, and many believe it is currently at a key stage of its transformation. Technology is one of the key

That’s the Spirit – US ULCC gets more social as it uses WhatsApp to better connect with its customers

US ULCC Spirit Airlines is making a distinctive move with its decision to allow bookings and flight changes through text messaging platform, WhatsApp. The development

London Gatwick is the latest to launch a Facebook Messenger chatbot and it plans to expand its offer onto other social platforms

When you hear of gales at London’s Gatwick airport there is no need to worry about heavy winds or problematic weather impacting your flight, for

In human versus machine, CWT study finds two-thirds of travellers prefer machines when booking air travel, but the human touch still dominates at hotels

Whether we like it or not, new technology and the ongoing digital transformation of global business means we will be increasingly interacting with machines rather

Sam has kept business travellers smiling for over a year; now travel arrangers have a version of the chatbot app

Many travel management companies use technology to simply enhance existing tools for online booking, expenses or reporting, rather than to drive innovation for the business

Talking tech – new opportunities to drive travel programme compliance thanks to machine learning, blockchain and chabot automation

The influence of machine learning, blockchain, and chatbots can provide corporate travel managers powerful communication tools for driving travel programme compliance, according to the latest

Less than three months after her birth, WestJet offers promising early insights on its AI chatbot Juliet

WestJet took pride earlier in 2018 when it launched the first AI-powered chatbot from a Canadian airline – dubbed Juliet, and the airline plans additional

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