customer expectations
JetBlue acknowledges blocking middle seats is ‘not something that’s sustainable’ and is ‘incredibly expensive, especially in an industry that’s struggling’
There has been much debate over the effectiveness of blocking middle seats on aircraft and whether the airlines that have utilised the tactic have taken
Airports across the world have introduced new processes and systems to make the experience safer for staff and customers alike, but these are being implemented in ‘an inconsistent and almost shabby manner’
Airports across the world have introduced new processes and systems to make the experience safer for staff and customers, including upgraded cleaning and disinfection, enhanced
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On the path to recovery? We can all learn lessons from China as world travel prepares to press the restart button
Recovery from Covid-19 around the world is starting to show green shoots with some regions and countries recovering quicker than others. China, being the first
Hotels are embracing new cleaning regimes to help travellers feel safe as building traveller confidence will be key to the return of both business and leisure demand
Hotel chains around the world are starting to release details of their new cleaning regimes in order to help guests feel safe enough to start
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Travellers are generally excited, happy, prepared and also nervous about overseas travel, but Americans are more anxious, scared and worried than their European counterparts
New research to ascertain travel habits and to learn how open travellers are to trying out new experiences has provided some interesting insights into travellers
Is it time to go with the flow? How tracking and analysing passenger movements could deliver reduce wait times, less crowding and a better traveller experience
Most regular air travellers will have an airport routine. When flying from a known airport they will follow a preferred path right from arrival through
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Travel providers are ‘falling short of travellers expectations’ and ‘failing to deliver on their top priorities’
More than ever, travellers across the world are clear about their growing expectations at every stage of the customer journey. They expect more intuitive booking
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More than half of Americans believe airline customer service is in decline and millennials lead the complaints
Millennials are twice as likely as baby boomers to complain about airline service, according to new research of American air passengers. Worryingly, more than half
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What makes flyers happy? It’s generally all about meeting (and beating) traveller expectations
Whether we are travelling for business or leisure, we all have our preferred way to fly. Some like to board early to ensure overhead luggage
Flying frustrations such as lost luggage, hidden fees and cancelled flights can leave us ‘crying while flying’ and put us off flying for life
If life’s a journey, just how painful is the ride? From crowded flights to opaque carry-on rules, modern air travel can be a complex experience,
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