customer expectations

JetBlue acknowledges blocking middle seats is ‘not something that’s sustainable’ and is ‘incredibly expensive, especially in an industry that’s struggling’

November 04, 2020

There has been much debate over the effectiveness of blocking middle seats on aircraft and whether the airlines that have utilised the tactic have taken

Airports across the world have introduced new processes and systems to make the experience safer for staff and customers alike, but these are being implemented in ‘an inconsistent and almost shabby manner’

September 17, 2020

Airports across the world have introduced new processes and systems to make the experience safer for staff and customers, including upgraded cleaning and disinfection, enhanced

On the path to recovery? We can all learn lessons from China as world travel prepares to press the restart button

May 15, 2020

Recovery from Covid-19 around the world is starting to show green shoots with some regions and countries recovering quicker than others. China, being the first

Hotels are embracing new cleaning regimes to help travellers feel safe as building traveller confidence will be key to the return of both business and leisure demand

April 23, 2020

Hotel chains around the world are starting to release details of their new cleaning regimes in order to help guests feel safe enough to start

Travellers are generally excited, happy, prepared and also nervous about overseas travel, but Americans are more anxious, scared and worried than their European counterparts

March 02, 2020

New research to ascertain travel habits and to learn how open travellers are to trying out new experiences has provided some interesting insights into travellers

Is it time to go with the flow? How tracking and analysing passenger movements could deliver reduce wait times, less crowding and a better traveller experience

January 24, 2020

Most regular air travellers will have an airport routine. When flying from a known airport they will follow a preferred path right from arrival through

Flying frustrations such as lost luggage, hidden fees and cancelled flights can leave us ‘crying while flying’ and put us off flying for life

December 17, 2019

If life’s a journey, just how painful is the ride? From crowded flights to opaque carry-on rules, modern air travel can be a complex experience,

JetBlue acknowledges blocking middle seats is ‘not something that’s sustainable’ and is ‘incredibly expensive, especially in an industry that’s struggling’

Airports across the world have introduced new processes and systems to make the experience safer for staff and customers alike, but these are being implemented in ‘an inconsistent and almost shabby manner’

On the path to recovery? We can all learn lessons from China as world travel prepares to press the restart button

Hotels are embracing new cleaning regimes to help travellers feel safe as building traveller confidence will be key to the return of both business and leisure demand

Travellers are generally excited, happy, prepared and also nervous about overseas travel, but Americans are more anxious, scared and worried than their European counterparts

Is it time to go with the flow? How tracking and analysing passenger movements could deliver reduce wait times, less crowding and a better traveller experience

Travel providers are ‘falling short of travellers expectations’ and ‘failing to deliver on their top priorities’

More than half of Americans believe airline customer service is in decline and millennials lead the complaints

What makes flyers happy? It’s generally all about meeting (and beating) traveller expectations

Flying frustrations such as lost luggage, hidden fees and cancelled flights can leave us ‘crying while flying’ and put us off flying for life

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