Digital Transformation

In a changing world, non-airline revenues have become a key growth driver

March 03, 2021

As the global COVID-19 pandemic has irreversibly changed the way we communicate, the way we travel and even the way we do business, digital platforms

COVID-19 refocused IT spending priorities for airlines and airports in 2020 with safety, automation, and efficiency becoming the new emphasis

February 25, 2021

The COVID-19 pandemic has refocused IT spending priorities for airlines and airports in 2020 as revenue plunged and the industry faced new health and operational

Social distancing and limited physical interaction helps set a new course – virtual payment technology and removal of expense reporting set to ‘evolve quickly’ and be ‘adopted at a faster pace’

February 03, 2021

It is clear that even once the world starts to recover from the coronavirus pandemic and as vaccines help facilitate the return of travel, we

Aircraft interiors and flight connectivity – a move to personal digital devices started pre-COVID and is expected to accelerate in the post-COVID environment

February 03, 2021

Aircraft interiors will look fairly similar in the post-COVID environment. We may see increased privacy in business class cabins, a rise in premium economy offerings,

Revenues remain weak and costs are under increased scrutiny, but now is the time to invest in digital transformation

January 27, 2021

Before COVID-19 hit us, businesses had been increasingly flirting with the idea of digital transformation. Head of Transformation was a new role popping up at

Finance and IT Leaders say travel and expense management currently still involves a lot of manual tasks; even automation remains limited by integration

January 26, 2021

Last week, we highlighted research from Forrester Consulting for travel technology company Amadeus that warned that transforming outdated travel and expense management processes and tools

Attention CFOs: travel expense management needs a rethink and modernisation to ensure compliance and generate business efficiencies

January 21, 2021

Digital transformation is not new, but it is something that is now more central in the eyes of company boards as they realign they activity

CAPA Live – NDC will be a vehicle for greater personalisation in the post COVID distribution space, but there remains a ‘misconception personalisation is going to increase fares’

December 18, 2020

As we entered into 2020, NDC had been a topic that dominated distribution discussions all around the world. It may have slipped down the priority

Business travel recovery will vary by sector and geography, but diversification, digitisation and duty of care will be key drivers at global level

December 15, 2020

It has been a challenging year for the travel industry and that has been felt no harder in the corporate travel sector where business travel

More than three quarters of travellers feel technology adoption would increase their confidence to travel in the next 12 months with many happy to use contactless and mobile payment solutions

November 23, 2020

We are now approaching the final month of a year that many people will be eager to forget. It is certainly a time to look