Net Promoter Score (NPS)

American and United have no intention of allowing Delta to solely trumpet its customer satisfaction progress without blowing their own horns

No US carrier has touted its net promoter score (NPS) more during the last couple of years than Delta Air Lines – the strides it

‘We don’t become creepy or we don’t become a stalker’ – Delta’s CEO is taking a cautious approach to mining customer data

There’s regular discussion about how airlines can learn from Amazon by leveraging data to predict customer behaviour, but while Delta Air Lines believes it can

Delta aims to reign supreme in NPS customer service metrics

Delta Air Lines continues to beat the drum for its favourable net promoter score (NPS), touting the progress it has made in that metric during

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