personalisation

European travellers would be willing to spend more on hotels in return for unbundled ancillaries, with one in three happy to spend up to EUR50

A new online report from Sabre Corporation has urged accommodation owners to improve personalisation and develop a holistic retailing model as its latest research suggests

The importance of personalisation in the hospitality industry is on the rise and guests increasingly expect hotels to make relevant offers

Personalisation is now considered a key element to increase both revenue and customer base for any business. We have come a long way from a

In the ever-changing world of travel technology, is the customer finally set to become king?

Travel suppliers are being urged to follow a path towards “complete retailing” through the dynamic creation of relevant and personalised offers to consumers. The observation

Travel companies are ‘struggling to impress’ and have a lot of ground to make up on online retailers in understanding traveller needs

Online travel booking giants Expedia and Booking’s recent reported dip in earnings were blamed on growing competition from Google. However, new research from Fresh Relevance,

Riding the retail revolution – Sabre highlights the trends fuelling the transformation of hoteliers into retailers

As technology and consumer behaviours change, so do the brands and experiences guests seek and value. Hoteliers must adapt their mind-frame in order to stay

We are part of a technological revolution, but travellers seemingly still prefer the human touch to automation at the airport

From self-service check-in and baggage drop via self-scanning security points to biometric boarding, it is clear that technology is changing the travel experience at airports

Business travel agencies need to tackle content fragmentation and deliver better experiences

When it comes to business, it is clear that the ‘personal touch’ goes a long way! Whether it’s about building customer relationships, bringing global teams

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