Southwest Airlines

Pandemic or not, Southwest continues to trumpet its ambitions to gain more corporate share

October 28, 2020

Throughout the COVID 19 crisis, Southwest Airlines has clearly stated its ambitions to capture more corporate share when demand for business travel returns, and the

Let’s not yet worry about the winter storm because right now US airlines are already bracing for an autumn of discontent

September 09, 2020

Now that the US Labour Day holiday has passed, and business travel continues to remain essentially dormant, the country’s airlines are bracing for a rough

Free extras – is this the way airlines are going to offer peace of mind and entice us back into the air?

September 01, 2020

Having to pay for the privilege of flexibility has been an accepted part of buying an air ticket for some time now. As with all

Southwest is hungry for greater share of the business travel pie, while first class nuts become a new online phenomenon

September 01, 2020

Just in case there was any doubt that business travel in the US remains nearly non existent, Southwest Airlines has just issued a reminder that

United’s increased leisure focus and Finnair’s frequency cuts show airlines are being nimble with their networks to meet spikes in demand – this approach could prove beneficial for when business demand bounces back

August 14, 2020

It has never been more challenging for airlines to plan their flight schedules than it is today. The historic data that had underpinned many of

Southwest sees opportunities in the current crisis to grow its corporate footprint

July 30, 2020

Despite the bleak outlook for US business travel for the foreseeable future, Southwest Airlines is declaring that it intends to have a larger share of

Delta stars for its overall Covid-19 response, JetBlue is top for onboard experience, Southwest for ticketing and Alaska for loyalty as US airlines are ranked for their coronavirus actions

July 29, 2020

A study into how the ten largest airlines in the United States of America have reacted to traveller needs during the coronavirus pandemic has ranked

DATA SPOTLIGHT: Southwest Airlines

June 15, 2020

This year The Blue Swan Daily will feature some of the leading airlines, airports and country markets for air travel. Here, using the extensive profile insights available

North American airlines entered 2020 with some of their highest customer satisfaction scores – the core values that drove that fulfilment will be even more important as the industry plots its recovery

June 03, 2020

“Airlines who make their customer experience a priority will reap the benefits in profits and reputation,” says consumer insights, advisory services and data and analytics

A fresh Breeze is blowing in from Salt Lake Valley, but will David Neeleman’s latest airline start-up change the airline business model?

March 04, 2020

Liberalisation was the platform for the last major change in airline structure. Now, technology looks likely to deliver the next. It was over 50 years