Travel agents

Closure of in store travel agencies and further digitalisation of model marks a turning point in travel retail

There is no argument that COVID-19 has accelerated the digitisation of the travel agent model, creating more shop closures as in-store agencies switch operations online.

While ‘retail is not dead, boring retail is,’ says Amadeus, as we reach the time to ‘rewire retail travel agencies’

The travel market is changing: technology and connectivity are transforming the industry. In an era where consumers are seeking the best customer experience possible, the

Phocuswright: Agents continue to hold an important place in the US travel ecosystem

The demise of the travel agent has been heralded for decades, but new research from Phocuswright shows agents are actually being courted, and the value

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