US DoT: 493% increase in airline service complaints in Jul-2020, mostly related to refunds

    US Department of Transportation (DoT) released (25-Oct-2020) the Air Travel Consumer Report for Jul-2020, which found the following details regarding complaints:

    • Airline service: 11,117 complaints, +493.2% year-on-year and -30.3% from Jun-2020. Of these complaints, 10,257 were regarding refunds;
    • Disabled passenger treatment: 48, down from 104 in Jul-2019 and up from 28 in Jun-2020;
    • Discrimination: Five, down from 12 in Jul-2019 and equal to the five recorded in Jun-2020. [more – original PR]
    We use cookies and other web technologies to collect anonymous data about the usage of this website so that we can better serve your needs. If you'd like more information on this data please see our Privacy Settings. By clicking "I Agree" below, you are agreeing to allow us to collect additional usage data.