Virgin Australia outlines lounge network, plans to close Darwin, Cairns and Mackay lounges

    Virgin Australia stated (18-Nov-2020) its lounges will continue to be an important part of the carrier’s offering for frequent flyers. As government-imposed travel restrictions ease and travel demand resumes, Virgin Australia will reopen a network of domestic lounges, at airports where high volumes of frequent flyers travel. Virgin Australia’s first to market Premium Entry feature will remain. The domestic lounge network will include:

    • Melbourne;
    • Sydney;
    • Brisbane;
    • Adelaide;
    • Perth;
    • Gold Coast.

    Lounges will initially offer guests an interim food and beverage menu, which will be reviewed as the lounge network gradually re-opens and passenger volumes return. The offering will adhere to coronavirus-safe protocols and will include fresh and pre-made food, along with barista made coffee, juices and premium sparkling, wine and beer. Due to low visitation, the Darwin, Cairns and Mackay lounges will close. The Canberra lounge remains under review. Adelaide Airport’s recently constructed prototype of “the Virgin Australia Lounge of the future” will provide customers with an experience and aesthetic more aligned to the Virgin brand, with the new design to roll out across the lounge network. Lounge memberships which expired during the coronavirus period will be extended for 12 months from the original expiry date.