CHECK OUT! – latest hotel highlights from across the globe

12 June, 2020

The Blue Swan Daily brings you the second of this week's round up of some of the latest accommodation news from across the globe.

  • Radisson Hotel Group devises a series of measures to enable its hotels across China to accelerate their recovery
  • IHG's emerging avid brand makes its debut in Mexico and Latin America as it brings the first chain property to Fresnillo
  • TraknKleen brings real-time information about the cleaning performance of your hotel room
  • Data metrics - latest performance insights from STR
  • News briefs - bitesize updates of latest industry news and developments

Radisson Hotel Group devises a series of measures to enable its hotels across China to accelerate their recovery

Radisson Hotel Group has unveiled a holistic recovery plan for its hotels and resorts in China, as the revival of China's travel and hospitality industry is now picking up speed following the Covid-19 global pandemic. The majority of hotels in the country are now open for business and occupancy levels reached close to 50% during the recent Labor Day holiday - ten percentage points higher than in recent weeks, according to data from benchmarking specialist STR. Encouragingly, this also included an upswing in corporate travel in first tier cities such as Beijing, where hotels in the financial district have seen their occupancy triple. As the market in China rebounds, Radisson Hotel Group has devised a series of measures to enable its hotels to accelerate their recovery, ensure the safety of its guests, team members and business partners, and give back to local communities. To reinforce the message of health and safety, Radisson Hotel Group is working with partners including SGS and Safehotels, which will measure and certify its hotels with a 20-step plan for operations and a 10-step protocol for meetings and events. The company has also aligned with the World Travel & Tourism Council's (WTTC) "Safe Travels" initiative for restarting the global tourism industry. This all adds to its Radisson Hotels Safety Protocol - a programme of in-depth cleanliness and disinfection procedures to further strengthen hotels' existing rigorous sanitation, cleanliness and disinfection guidelines.

IHG's emerging avid brand makes its debut in Mexico and Latin America as it brings the first chain property to Fresnillo

InterContinental Hotels Group (IHG) has opened the avid hotel Fresnillo, the first hotel for the emerging brand to open in Mexico and Latin America and the first chain hotel to be built in this city, a key to the economic state of Zacatecas. The hotel has six floors of new construction - completed in just 10 months - with 100 guest rooms and is owned by Operadora MBA and operated by Operadora Uno under a license agreement with IHG. Investor interest in the avid hotels brand is evident based on the current, rapid growth across the country, says IHG. Mexico currently has two additional projects in the building phase, one in Tijuana and the other in Guanajuato, and the brand is on track to open 10 more properties throughout the country in the next few years.

TraknKleen brings real-time information about the cleaning performance of your hotel room

TraknProtect, a pioneer of location-based technology purpose-built for the hotel environment has revealed TraknKleen, a new IoT technology solution designed to help hotels further enhance housekeeping operations, while providing guests with security and peace of mind during post-Covid-19 travel. TraknKleen trilaterates data from multiple sources, such as housekeeping carts, ID cards, cleaning supplies, and other assets, to automatically track the date, time, and duration of the cleaning process for guestrooms and public areas in a hotel. The tool also uses multiple data points to help hotels assess and confirm compliance with established cleaning protocols, while also inspiring a higher level of trust for guests and hotel staff.

Data metrics - latest performance insights from STR

  • Abu Dhabi's hotel industry reported improved but still relatively low performance levels in May-2020, according to preliminary STR data. In comparison with May-2019, occupancy levels rose +5.7% to 55.2%, but ADR was down -26.3% to AED251.40 and RevPAR declined -22.1% to AED138.88. The occupancy level is up 8.2 percentage points on Apr-2020 and was the first year-over-year increase in the metric since Nov-2019.
  • Berlin hotels showed slight improvement from April (boosted by the May bank holidays) but still record occupancy, ADR and RevPAR lows for May, according to preliminary May-2020 data from STR. In comparison with May-2019, occupancy was down -88.0% to 10.0% ADR declined -28.6% to EUR76.84 and RevPAR fell -91.4% to EUR7.72.
  • Reflecting the ongoing impact of the Covid-19 pandemic, Sydney showed continued lower hotel performance in May-2020, based on preliminary data from STR. In comparison with May-2019, occupancy fell -71.6% to 23.1%, ADR was down -41.1% to AUD122.01 and RevPAR declined -83.3% to AUD28.19. For the second consecutive month, occupancy and RevPAR were below 25% and AUD30.00, respectively.

News briefs

  • Hotel development, management and investment firm Midas Hospitality has confirmed the recent opening of the first Aloft hotel in the St Louis. The five-storey, 129-room Aloft St Louis Cortex is located in the Cortex Innovation Community, conveniently located near several offices including Aon, Boeing, Microsoft and Square. This is the twelfth hotel Midas Hospitality will manage in the greater St. Louis region, bringing its total hotel count to 40 across 11 Midwest and Southern states.
  • Luxury hotel group Aman Resorts International has published a roadmap for the opening of its global properties as Covid-19 fears start to subside. Some had remained open across its main market in Asia, but many of those that closed will reopen their doors over the coming months. The first of its European properties reopened last week with Amanruya in Turkey and Aman Venice and Amanzoe in Greece will follow this month, according to the schedule.
  • It was a mixed May-2020 for hotel stocks with flat performance in the first half of the month but a sharp reversal in the second, according to the latest update of the Baird/STR Hotel Stock Index. Across the full month it rose +1.7% to a level of 3,232. Year to date through the first five months of 2020, the stock index was down more than a third, declining -38.7%.
  • The Caribbean Hotel and Tourism Association (CHTA) has repeated calls for leisure, travel and tourism companies to reimburse Caribbean hotels and resorts for services received. A previous call in Apr-2020 had received a positive response, but large sums remain outstanding. "Most tour operators honoured their obligations," says Frank Comito, CHTA's CEO and Director General. "But millions of dollars in reimbursements remain obligated and are jeopardising the hoteliers' survival and ability to meet obligations." He highlights TUI Group among those that have yet to settle their obligations.
  • Great Hotels of the World (GHOTW) has teamed up with guest experience and online reputation management specialist Customer Alliance to allow hoteliers to take full control over their online reputation. This includes collecting, centralising, analysing as well as distributing guest feedback to leading review platforms to increase online visibility and generate more direct bookings.
  • Hospitality Ventures Management Group (HVMG) has assumed management of a four-hotel portfolio of upper upscale and upscale independent and Hilton-branded hotels owned by hotel developer Hobbs & Curry Family Limited Partnership. These comprise the 248-room Hilton Dallas/Southlake Town Square; the 227-room Hilton St Petersburg Carillon Park; the 161-room Hilton Garden Inn Oklahoma City Airport and the 139-room Islander Resort on the beach in Islamorada.
  • The new Hôtel Perle d'Orient Cat Ba represents the 34th Accor property in Vietnam and the seventh MGallery in the country. Offering views across Lan Ha Bay and the ecologically diverse Cat Ba National Park, the 121-room hotel is the first international luxury property on Cat Ba Island.
  • Hotelbeds has launched a webinar series entitled 'Travel Talk Webinars'. The free monthly series will aim to provide insights into the Covid-19 challenges currently faced by the whole travel industry, as well as recommendations for both identifying and capturing opportunities for recovery. Each session will feature panellists from across the industry such as hoteliers and lobby groups, plus travel buyers such as tour operators, airlines and point redemption schemes.
  • As part of a new three-way venture, BentallGreenOak, Flank Management, and Geolo Capital have acquired the Hutton Hotel in Nashville, Tenn., a property credited with helping to energise Nashville's West End neighbourhood since its opening in 2009. The hotel features 250 guest rooms and suites including three penthouse suites, two writers studios for writing and recording music.
  • Preliminary data from Statistics Iceland shows overnight stays at hotels in Iceland in May-2020 was estimated at 44,000, down 86% from 315,000 overnight stays in May-2019. The concurrent estimate of bed occupancy rate in May-2020 was 8.0% (95% CI: 6.8%-9.2%) compared with 45.3% in May last year.
  • Radisson Hotel Group has unveiled a programme with its Rad Family mascot, Lumi to help raise funds for a local charity in China. Lumi, a cuddly toy firefly, will be sold to brighten up guests' stays and support the Ai You Foundation's training and education program for young doctors. Lumi is available at Radisson Blu, Park Plaza and Radisson hotels and resorts across China.
  • The 111-suite Residence Inn by Marriott Richmond West hotel in Midlothian, Virginia recently opened, located just steps from the Johnston-Willis Hospital and 20 minutes from downtown Richmond. The property is an all-suite hotel that offers studio and one-bedroom suites and is owned by Shamin Hotels Incorporated and managed by Shamin Hotels.
  • The SpringHill Suites by Marriott in Tuckahoe Westchester County has opened in the US state of New York. The 153-suite hotel is owned by Bilwin Development Affiliates and managed by Concord Hospitality Enterprises, the latter's first property in Westchester County and fifth in the state of New York. The village of Tuckahoe is located at the halfway point between New York City and the Lower Hudson Valley.