CHECK OUT! – latest hotel highlights from across the globe

28 August, 2020

The Blue Swan Daily brings you the second of this week's round up of some of the latest accommodation news from across the globe.

  • Mandarin Oriental, Milan to reopen to guests from the start of Sep-2020
  • Islamabad's Radisson Blu Serviced Apartments marks a first internationally branded serviced apartment concept for Pakistan
  • Face coverings, suspension of daily housekeeping and adoption of technology are the three key requirements for US hotel guests
  • Data metrics - latest performance insights from STR
  • News briefs - bitesize updates of latest industry news and developments

Mandarin Oriental, Milan to reopen to guests from the start of Sep-2020

Following the reopening of its restaurants in May, Mandarin Oriental, Milan has announced that it will fully reopen and looks forward to welcoming guests from 01-Sep-2020. Housed in four elegant 18th-century buildings in the heart of Milan and steps away from the fashion district and the artistic neighbourhood of Brera, the hotel has designed a special welcome back Staycation by MO package for guests to enjoy. The hotel has put in place Mandarin Oriental Hotel Group's We Care programme of health and safety practices and precautionary measures to uphold its commitment towards the comfort, safety and health of its guests and colleagues.


Islamabad's Radisson Blu Serviced Apartments marks a first internationally branded serviced apartment concept for Pakistan

Radisson Hotel Group has announced the signing of the Radisson Blu Serviced Apartments, Islamabad, the first internationally branded serviced apartments in Pakistan. This marks the group's second hotel in the country, accelerating its ambition to have 10 hotels and 2,000 rooms in operation and under development across the country by 2025. Scheduled to open by Q2 2023, the arrival of the upper upscale brand in Pakistan brings the group's South Asia portfolio to over 160 hotels in operation and under development. The property will contain 224 upscale apartments, varying in size between 51 - 84 square metres, and will form part of a mixed-use development, which includes offices and a retail mall.


Face coverings, suspension of daily housekeeping and adoption of technology are the three key requirements for US hotel guests

A new national survey commissioned by the American Hotel & Lodging Association (AHLA) conducted by Morning Consult shows the improvements to health and sanitation protocol at US hotels that would have the most profound impact on guests' comfort levels. The key requirements among frequent travellers comprise face coverings for employees (87% a lot/some impact) and guests (85%), suspending daily housekeeping of rooms (86%), and utilising technology to reduce direct contact (85%). Other popular measures to increase a guest's comfort level include adding transparent barriers at front desks, concierge or valet stations (82%), signage for washing hands, distancing and PPE (80%), temporarily closing amenities (77%) and floor markings to promote social distancing (77%), according to the survey. The overwhelming majority of respondents indicate that adoption of these protocols would impact guest comfort level, with eight out of ten (81%) frequent travellers responding that they feel comfortable staying in a hotel that has implemented the enhanced cleaning and safety protocols. The Covid-19 pandemic has decimated the hotel industry as travel has slowed significantly throughout the last few months. The survey suggests the autumn will be equally as challenging, with only one-third of frequent travellers (33%) expecting their next hotel stay to be within the next three months, 18% within three to six months, and 25% in 6-12 months.


Data metrics - latest performance insights from STR

  • While up slightly from Jun-2020 levels, the Jul-2020 absolute occupancy and RevPAR levels in Australia were the lowest for any July on record and the ADR value the lowest for the month since 2004. In comparison with Jul-2019, occupancy was down -44.6% to 41.4%, ADR declined -18.3% to AUD143.58 and RevPAR fell -54.8% to AUD59.47.
  • The key performance metrics may be down in Peru for Jul-2020 and occupancy was slightly lower than Jun-2020, but the nation continues to post the highest occupancy level in the region due to government initiatives. However, ADR and RevPAR levels were still the lowest for any month on record. In comparison with Jul-2019, occupancy was down -24.7% to 47.5%, ADR fell -54.8% to PEN185.00 and RevPAR declined -65.9% to PEN87.90.
  • Occupancy levels in Saudi Arabia in Jul-2020 were slightly lower than Jun-2020, but ADR and RevPAR were up month-on-month with the ADR level the country's highest for any month this year. In comparison with Jul-2019, occupancy declined -47.4% to 31.9%, ADR was down -12.9% to SAR520.11 and RevPAR fell -54.1% to SAR165.70.
  • While up slightly from Jun-2020, United Kingdom recorded the lowest July performance in all three key performance metrics in Jul-2020. In comparison with Jul-2019, occupancy fell -67.1% to 28.0%, ADR declined -36.3% to GBP66.74 and RevPAR dropped -79.0% to GBP18.67.

News briefs

  • The Association of Hotels and Tourism of Dominican Republic (ASONAHORES) has confirmed all arrivals visiting a hotel will be granted, on a temporary basis, a travel assistance plan that will include coverage for emergencies, telemedicine, lodging for prolonged stays and costs for changing flights in the event of an infection. This insurance will be provided at no cost to the visitor until Dec-2020 and will be 100% paid for by the Dominican State.
  • Derby Hotels Collection has announced the re-opening of its first establishment outside of Spain during the second half of Aug-2020 with the return of operations at The Caesar Hotel, located in the heart of London adjacent Hyde Park. The 4-star property offer a range of room types varying from singles to deluxe and family rooms.
  • Hotelbeds has entered into an agreement with Netactica, a travel technology company dedicated to the travel industry in Latin America. Through the collaboration, Netactica's 70 plus clients in Latin America, including travel agencies, online travel agencies, tour operators, loyalty programmes and airlines will gain access to Hotelbeds' portfolio of 180,000 hotels in 140 countries worldwide.
  • Hyatt Hotels has become the latest major brand to offer a new extended-stay package for families, couples and individuals to support professionals still working from home and children going back to school online. Available at participating resorts in the US, Mexico and the Caribbean, the new Work from Hyatt package encourages work-life and school-life balance with the comforts of a premium resort experience. The package starts from USD139 + tax per night for a minimum seven-night stay.
  • The Mandarin Oriental, Geneva has completed a renovation of its meeting and events space. All six rooms offer unique views of the River Rhône, the Old Town and the mountains. The renovation follows the hotel's launch of its exclusive signature suite last year, the Royal Penthouse, and encompasses the entire 11,675 square feet (1,085 square metres) conference and events wing on the hotel's first floor.
  • Radisson Hotel Group has confirmed the signing of the Radisson Hotel Miami Beach, offering 216 guest rooms and suites in its oceanfront location. Prior to its opening in Q4 of this year, the existing property is undergoing a multimillion dollar renovation to further enhance the guest experience with state-of-the-art amenities and services. The property will open just a few months before the newly constructed Radisson RED Miami Airport.
  • The SpringHill Suites Austin West/Lakeway was due to open to guests in late Aug-2020, operating as a Marriott franchise, owned by Lakeway Joint Venture and managed by Esperanto Developments. The 88-suite property is situated on the campus of the Baylor Scott & White Medical Center and offers convenient access to Lake Travis, the Hill Country Galleria, The Oasis on Lake Travis and Pace Bend State Park.