Corporate Travel Analysis Reports

The 2017 CAPA Australia Pacific Aviation & Corporate Travel Summit is being held in Sydney this week. Day 1 kicked off yesterday with a variety of thought provoking and interesting keynotes and panels discussions from high profile members of the industry. The CAPA team was in attendance capturing all the facts, figures and thoughts from every session, producing over 200 news briefs from the day. Take a look below at some the key quotes and register for upcoming events here.

Qantas Airways announced (01-Aug-2017) adjustments to its frequent flyer programme, effective 01-Aug-2017:

https://www.youtube.com/watch?v=k0Jx-4GMP-A

When you consider short-haul feed within the Air France business model you would obviously consider the airline's vast network into its Charles De Gaulle Airport hub in Paris. However, did you know that the European flag carrier has also been providing short-haul flights in the Caribbean for 70 years?

Average Ticket Price (ATP) to Sydney on many key international routes has decreased year-on-year, with airfares on the Sydney-Singapore and Sydney-Hong Kong routes falling more than 5%, according to new findings released today by Carlson Wagonlit Travel, in conjunction with CAPA - Centre for Aviation.

Etihad Airways this week introduced the Boeing 787-9 Dreamliner on its scheduled daily service between Abu Dhabi, the capital of the United Arab Emirates (UAE) and Beirut, Lebanon, a route that is underpinned by strong direct and connecting expatriate passenger flows.

Fiji is stepping up efforts to attract visitors from India, which has emerged as the island's fastest growing source market.

The air travel sector did more than any other to damage its reputation over the last year through poor customer service and increasing complaint levels, reports service design consultancy Engine in an updated UK study. The sector saw a 4.3 percentage point rise (to 17.1%) in customers citing them among the worst sectors for service. This was the biggest increase of the 14 sectors covered in the latest annual study by the company.

Reports that Croatia Airlines' long running search for a strategic partner may be returning to the top of its agenda will once more throw the spotlight on the Zagreb-based flag carrier. The carrier has delivered annual profits in each of the past four years, albeit with very thin margins, but its high cost structure, seasonality of the Croatian market and increasing LCC penetration are all putting pressure on those modest returns.

Beginning 1-Aug-2017, Hilton Hotels will apply a 48 hour cancellation policy in the US and Canada. In some selected markets, it will be 72 hours. Although the airlines have long applied cancellation policies - and, in the US particularly - made a large amount of ancillary revenue from steep charges for any change, hotels have generally been much more generous.