News for South Pacific

SkyTeam opens refurbished lounge at Sydney Airport

15 September, 2022

SkyTeam reopened (14-Sep-2022) its refurbished lounge at Sydney Kingsford Smith Airport's international terminal. The lounge at Pier B near Gate 24 is available to SkyTeam Elite Plus, first and business class customers. The lounge is open from two hours prior to the first flight until the final departure of the day for eligible customers travelling with China Airlines, Delta Air Lines, Garuda Indonesia, Korean Air, Vietnam Airlines and Xiamen Airlines. The lounge features 149 chairs, a live cooking station and self service buffet. Sustainability features include GREENGUARD certified upholstery, the elimination of single use items, water saving fittings in showers and bathrooms, movement sensors to save energy and reduce emissions, participation in Sydney Airport's recycling programme and the use of locally and sustainably sourced produce with procurement management procedures. [more - original PR]

Regional Express (Rex) executive director: Business travel 'hasn't gone back to where it was'

14 September, 2022

Regional Express (Rex) executive director Chris Hine, speaking at the CAPA Australia Pacific Aviation Summit, stated (14-Sep-2022) the business travel segment is "one part of the market that hasn't gone back to where it was". Mr Hine noted that despite the slower recovery of business travel, he forecasts overall travel demand to reach and perhaps exceed 2019 levels by the end of 2022.

Regional Express (Rex) executive director: Slow recovery of business travel exacerbated by delays

14 September, 2022

Regional Express (Rex) executive director Chris Hine, speaking at the CAPA Australia Pacific Aviation Summit, reported (14-Sep-2022) ongoing challenges within the airline industry, including airport crew shortages and delays, contribute to reluctance to travel, particularly for business travellers. Mr Hine noted business travel managers must evaluate whether they're prepared to take the risk of delayed and/or cancelled travel.

CTM GM VIC & TAS: Different modelling coming through from customers

13 September, 2022

CTM (Corporate Travel Management) GM, Victoria and Tasmania Susan Connor, speaking at the CAPA Australia Pacific Aviation Summit, commenting on challenges on surface issues from suppliers, stated (13-Sep-2022) "we're seeing different modelling come through from customers" as a result of the last few months. Ms Connor said: "It is evident a lot of customers are prepared to pay for the service that they were once getting as the norm, but are now potentially looking at implant scenarios and having a consultant in house". Ms Connor added a shift is being seen as people are wanting "to have the experience and person they can turn to immediately, to get the information they need". 

CTM GM VIC & TAS: Travellers looking for TMCs to provide health measures info during booking

13 September, 2022

CTM (Corporate Travel Management) GM, Victoria and Tasmania Susan Connor, speaking at the CAPA Australia Pacific Aviation Summit, stated (13-Sep-2022) "so much has changed during COVID-19" with there now being so much that the traveller needs to know. Ms Connor believes travellers are looking for travel management companies (TMCs) to provide information on health measures at the time of booking.

CTM GM VIC & TAS: Customer's technology use changing

13 September, 2022

CTM (Corporate Travel Management) GM, Victoria and Tasmania Susan Connor, speaking at the CAPA Australia Pacific Aviation Summit, stated (13-Sep-2022) the "biggest" change has been observed in customer's use of technology. Ms Connor stated that although customers were using online booking tools and portals before, "now more than ever" customers are willing to support TMCs (travel management companies) through this period where some challenges are being experienced. Ms Connor added CTM has seen an increase in the uptake on technology with customers wanting to do as much as they can, as TMCs and the supply chain scale up their business as well.

CTM GM VIC & TAS: CTM pivots during pandemic to develop customer tools

13 September, 2022

CTM (Corporate Travel Management) GM Victoria and Tasmania Susan Connor, speaking at the CAPA Australia Pacific Aviation Summit, commenting on significant investment in the amount of tech people within the company, stated (13-Sep-2022) it has enabled CTM to listen to what tools customers need when travelling. Ms Connor said CTM was able to "pivot" during the pandemic and build the technologies being requested, to be able to provide information that is "pre-trip, during the booking process, during the trip, and post trip, from a reconciliation point of view".

CTM GM VIC & TAS: TMCs needing to provide visibility on carbon emissions

13 September, 2022

CTM (Corporate Travel Management) GM Victoria and Tasmania Susan Connor, speaking at the CAPA Australia Pacific Aviation Summit, stated (13-Sep-2022) IATA's target for the aviation industry to be net zero by 2050 has made businesses look at their own sustainability programmes as well. Ms Connor stated TMCs (travel management companies) "need to be able to provide visibility at the point of sale about what the carbon emissions look like for the traveller per flight, per cabin class, for the type of aircraft they travel on". Ms Connor added "customers want to see as much information upfront as they possibly can".

Virgin Australia announces 'Switch-A-Roo' status match offer

13 September, 2022

Virgin Australia announced (13-Sep-2022) from 13-Sep-2022, Velocity Frequent Flyer invited higher tiered frequent flyers of competitor airlines to apply for Velocity Gold Status under a new fast track trial membership. The offer makes it possible for travellers to enjoy many of the rewards of Velocity Gold status while travelling with the airline. By submitting short application via the 'Switch-A-Roo' campaign website by 26-Sep-2022, Gold members and above of competitor airline loyalty programmes can apply to receive a three month Velocity Discover Gold Status trial membership. Perks of the Velocity Gold membership include complimentary lounge access, priority boarding, preferential seating, higher checked baggage allowances, and bonus points when customers book and fly with Virgin Australia. To retain the Velocity Gold membership for 12 months, the new member is only required to book one eligible flight and earn 80 Status Credits during the three month Discover Gold trial membership. Members of an eligible frequent flyer programme wanting to fast track to Velocity Platinum status for 12 months are to earn 200 Status Credits during the three month Discover Gold trial membership. [more - original PR]

Virgin Australia to introduce WiFi on majority of its fleet

13 September, 2022

Virgin Australia foreshadowed (13-Sep-2022) the introduction of high speed inflight WiFi, which will gradually be installed on majority of the airline's fleet over the next 18 months, scheduled to commence prior to the Christmas holiday break. The launch of inflight WiFi follows a survey of Virgin Australia customers which found one in three leisure guests, and almost half of business class guests, said that WiFi was important to them when travelling. The feature will be offered by Virgin Australia at high speed with the new and improved experience to be complimentary for the airline's business class guests, as well as Beyond and Velocity Platinum members. A nominal fee to access WiFi will be payable by all other guests. [more - original PR]

< 1 2 ... 5 6 7 8 9 ... 557 558 >