News

HRS Group: You have to adapt the user experience to the tool

22 November, 2022

HRS Group CEO HRS Pay Kurt Knackstedt, speaking at the CTC Australasia Corporate Travel Summit & Sustainability Awards, stated (22-Nov-2022) "You have to make sure you're adapting the user experience to the tool". Mr Knackstedt noted up until the COVID-19 pandemic, there was a lot of industry investment in new tech development, and an "understanding that systems needed to be unified through technology". He added: "Then the pandemic hit and all of that stopped, and we had two years of nothing, now there is progress towards stitching the systems together". 

CAPA: Majority of businesses expect to increase travel budgets in 2023

22 November, 2022

CAPA - Centre for Aviation head of research Simon Elsegood, speaking at the CTC Australasia Corporate Travel Summit & Sustainability Awards, stated (22-Nov-2022) a "strong majority" of businesses expect to increase their travel budgets in 2023, adding most firms expect their travel budgets in 2023 will be smaller than in 2019. Mr Elsegood noted spend per trip is expected to grow and, globally, business travel spending is still not forecast to fully recover until 2026, with the outlook "highly uncertain". 

Etihad Airways pushing sustainability agenda forward

22 November, 2022

Etihad Airways GM Australia & New Zealand Sarah Built, speaking at the CTC Australasia Corporate Travel Summit & Sustainability Awards, stated (22-Nov-2022) the airline has had "the same issues as everybody else" due to the COVID-19 pandemic, including supply chain and aircraft challenges. Ms Built said Etihad is focused on rebuilding trust, traveller confidence and capacity which will "come in time". She noted sustainability "is at the heart of everything we do, and we've really pushed that agenda forward". 

India’s Ministry of Civil Aviation: 'Guidelines for International Arrivals' revised

22 November, 2022

India's Ministry of Civil Aviation, via its official Twitter account, announced (21-Nov-2022) due to the decline in coronavirus and the advancements in coronavirus both globally and domestically, India's Ministry of Health and Family Welfare issued revised 'Guidelines for International Arrivals', dated 21-Nov-2022 in the context of the coronavirus pandemic. Accordingly, submission of a self declaration form on the online Air Suvidha portal is discontinued, effective 22-Nov-2022. 

Serko SVP APAC: Travel policies will be written around sustainable choices very quickly

22 November, 2022

Serko senior vice president APAC market Murray Warner, speaking at the CTC Australasia Corporate Travel Summit & Sustainability Awards, stated (22-Nov-2022) commitments to reach net zero are going to drive policies and behaviour of booking tools. Mr Warner said: "Travel policies are going to be written around sustainable choices very quickly", adding: "There's a lot of work going on to try to move from what business travel has been to what it needs to be".

Etihad Airways: Biggest challenge has been keeping teams connected

22 November, 2022

Etihad Airways GM Australia & New Zealand Sarah Built, speaking at the CTC Australasia Corporate Travel Summit & Sustainability Awards, stated (22-Nov-2022) the COVID-19 pandemic resulted in a "rollercoaster of dealing with things you never thought you'd have to deal with", adding: "Suddenly we were living a business contingency plan". Ms Build said the biggest challenge for the carrier has been keeping teams connected, noting Etihad is evaluating everything "as best we can" and working with strategic partners to build on existing relationships. She added: "As an industry we're all quite tired and crawling to the finishing line of the year". 

Lamb Weston: A lot of industry caretakers or participants have exited

22 November, 2022

Lamb Weston senior director of procurement for capitals & indirects Bhart Sarin, speaking at the CTC Australasia Corporate Travel Summit & Sustainability Awards, stated (22-Nov-2022) "A lot of people that were caretakers or participants in this industry have exited, yet there is a new generation about to enter". Mr Weston added: "There is a magic to this business", noting the industry will "be back to even or greater than we ever were before".  

Lamb Weston: Travel approvals will move away from the cost aspect

22 November, 2022

Lamb Weston senior director of procurement for capitals & indirects Bhart Sarin, speaking at the CTC Australasia Corporate Travel Summit & Sustainability Awards, stated (22-Nov-2022) duty of care and risk management "is going to be the foundation of all program redesigns, globalisations and truncations". He noted travel approvals will "move away" from the cost aspect, adding: "The pennywise and pound-foolish approach will find its way out of the system. You're going to go back to more of a demand driven model". 

Marriott International seeing reliance on domestic travel

22 November, 2022

Marriott International regional director global sales Australia & New Zealand Karryn Cutcheon, speaking at the CTC Australasia Corporate Travel Summit & Sustainability Awards, stated (22-Nov-2022) air capacity issues are causing "a lot of reliance" on domestic travel, adding: "I see that going into next year". Ms Cutcheon said there is "a lot of pent up domestic demand moving around", noting this is affecting hotel availability. She added customer expectations have "completely changed", and that they are expecting "more high standards than ever because they've sat at home for two years". 

Marriott International: Hotels have had to advance contactless procedures

22 November, 2022

Marriott International regional director global sales Australia & New Zealand Karryn Cutcheon, speaking at the CTC Australasia Corporate Travel Summit & Sustainability Awards, stated (22-Nov-2022) hotels are used to running high occupancies, therefore there is a "natural duty of care towards cleanliness". Ms Cutcheon said: "Contactless is where hotels have had to advance their technologies as quickly as they could, and adjust technologies to provide that contactless experience". She added this includes enabling customers to bypass reception and go to their room, as well as changes to things in their room such as QR codes and wireless charging. 

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