Alitalia sees increased check in via app, website, self service

29 December, 2017

Alitalia stated online check in through the carrier's app, its website and self service check in kiosks reached 56% of total check in operations, with an average of 36,000 check in operations conducted via digital channels on a daily basis, compared to 28,000 at airport counters (, 28-Dec-2017). Ticket purchase through the dedicated application is also seeing a rapid growth, with sales volumes steadily above EUR130,000 per day, a record result for the airline. The increase in online demand has resulted in the introduction of brand new features on the Alitalia application, currently the most popular check in channel.