BARNZ: Airlines and passengers are frustrated with the experience of airports in New Zealand

29 May, 2018

Board of Airline Representatives of New Zealand (BARNZ) executive director Justin Tighe-Umbers said (29-May-2018) the body's members expect their passengers to have a high-quality experience at the airport, yet it is "increasingly clear to the travelling public that they are getting a substandard service". Mr Tighe-Umbers added that New Zealand airports have "increasingly long queues, exorbitant parking charges and even leaking roofs", which is "not good enough" for the country NZD14.5 billion (USD10.0 billion) p/a tourism economy. BARNZ noted airlines are frustrated at the quality of service at Auckland International Airport, as airlines and passengers pay more than NZD300 million (USD207.0 million) p/a year for facilities. [more - original PR]