Ericsson regional senior travel and operations manager APAC Florence Robert, speaking at the CTC Hong Kong Corporate Travel Summit, stated (23-Mar-2023) "There has been a full change in mindset for travellers, they want to speak to travel agents and get a lot of information before they travel". Ms Robert added: "We have to look into new tools, travellers want AI, they want chats open 24/7 and notifications, they don't want an online booking tool". She noted travellers are still using online booking tools to check flight time flights and other options.
Ericsson: Travellers now want to speak to travel agents
23 May, 2023