CEO calls for more to be done to protect high street travel agents from 'tide of eCommerce'

24 January, 2019 CEO Steve Heapy called for greater protections for high street retailers and businesses in an effort to protect the airline's travel agency partners (Press Association/The Courier, 23-Jan-2019). Mr Heapy said: "They [high streets] need re-engineering... You can't fight the tide of eCommerce, that's like King Cnut trying to stop the tide coming in but I think there's still a lot can be done for the high street". He added: "Once we stop the decline of the high street then there will be jobs created all over the place", and said many customers also prefer the "reassurance" of face to face service.