North American airlines report record passenger satisfaction according to JD Power

1 June, 2018

JD Power published (31-May-2018) its 2018 North America Airline Satisfaction Study. Overall passenger satisfaction on a 1000 point scale increased to 762, a record high. JD Power travel practice lead Michael Taylor said: "With a single exception, airlines in North America show consistent improvements across all the factors, from booking a ticket to handling luggage... Operationally, it's never been a better time to fly". [more - original PR]