Trip.com Group announced (17-Jul-2023) the following new initiatives designed to support trip planning using "AI-led capabilities and knowledge":
- A series of "AI-enhanced curated lists" designed to cater to users' needs and preferences by capturing real time information on travel trends, prices and the top ranked hotels, flights and attractions. The 'Trip.Best' list scores travel products based on an algorithm and features only the top 1% of products. 'Trip.Deals' is designed for budget conscious users and is based on factors such as historical and projected price changes and current travel expenses. 'Trip.Trends' tracks the most popular travel topics and events based on user searches across various platforms;
- An upgraded version of the Global Travel SOS Platform to enhance the response speed and service efficiency for large scale emergencies such as natural disasters. The platform now partners with more than one million healthcare centres and offers support in 24 languages. The platform has received more than 14,000 requests for assistance from over 100 global destinations since its launch in 2017, with 98% of cases successfully resolved. [more - original PR]